Menu
Frequently Asked Questions

How do I purchase tickets online?

Pick whichever film you wish to book tickets for. Then go onto the seating plan and click on which seats you would like to purchase, and which tickets types you require, ie. Adult, child, concession. Then “Add to Order” and press “Continue”. Then you can choose whether to create an account with us, or skip this step. Then you will be directed to a payment page, and you can use gift vouchers or a credit/debit card to pay for your tickets.

Do I need to set up an account to buy tickets online?

No, you don’t have to set up an account to buy tickets on our website. But there are benefits if you do. Firstly, it speeds up the booking process when it comes to booking tickets in the future. Also, if you set up an account while buying tickets for any film, you will automatically be enrolled into our points scheme. For every film ticket that you purchase, you will earn 10 points onto your account and when you reach 200 points, you can use these points to buy one film ticket for free. These points cannot be redeemed against food and drink in the cinema, or against live/arts events.

I am a loyalty member, how do I access my loyalty discount when buying tickets online?

Pick whichever film you wish to book tickets for. Then go onto the seating plan and click on which seats you would like to purchase, and which tickets types you require, ie. Adult, child, concession. Then “Add to Order” and press “Continue”. Then you can log in to your loyalty account as normal. When the next page loads, this is where you apply your loyalty discount. You can scroll down and select which tickets you would like to apply your loyalty discount to. You can apply the discount to all members that you are booking for and click “Apply Membership”. Then pay for your tickets as normal.

When are new tickets released and how far in advance can I book?

We try to release new tickets normally every Wednesday between 5:00pm and 6:00pm for showings commencing the following Friday.

Arts Cinema Events tickets are usually released 2 months in advance. If you would like to know dates for when a specific show goes on sale, then give us a ring on 01943 660007.

How can I book tickets?

Tickets can be booked on our website, over the phone (01943 660007), or in person at the bar.

When do off-peak prices apply?

Monday-Thursday, before 3pm, excluding Bank Holidays.

Do you provide Hot Food at Ilkley Cinema?

Yes, we have a great selection of locally made hot food that will be delivered to your seats during the trailers.

Please note that hot food can only be ordered up until 10 minutes prior to the commencement of the feature.

Menus are available on our website.

Can I bring my own food/drink?

We kindly ask that no outside food or drink is brought into the cinema. Our aim as a Cinema is to provide the best experience to our customers, we provide all our food, sweets and drinks within this concept.

All of our sweets are provided in "Organza" bags to provide the least disturbance to fellow customers. If ordered from the bar, our food and drink is delivered normally before the film and in the least disruptive way possible!

We also kindly ask you that no alcohol is brought into Ilkley Cinema, in compliance with Licensing Laws. Only alcohol that is sold in Ilkley Cinema can be taken into the auditorium and must be consumed on the premises. We reserve the right to search any guest upon entry to the cinema and any outside alcohol found will be removed without warning. Any guest that refuses to comply with such search shall be refused entry.

Can I take food/drink into the auditorium?

Yes! Everything purchased at the bar can be enjoyed in the auditorium and any hot food or hot drinks ordered will be delivered to you at your seat during the previews.

Do you sell Gift Vouchers?

Yes, these can be bought at the Cinema or online.

Online gift vouchers will be sent in the form of an e-voucher, to the email address that you provide at the point of purchase. Gift vouchers bought online will not be posted out to you. If you would like to buy separate gift vouchers as gifts for different people, we recommend buying them individually online or popping into the cinema and buying them at the bar.

Vouchers come in £10, £15, and £20 denominations, they can be spent on food and drink as well as tickets, and we will give change if the full value of the voucher hasn't been met.

Vouchers are valid for one year from the date of purchase. Any gift vouchers that have exceeded their expiry date will not be accepted as payment.

How do I redeem my gift voucher?

We currently have two forms of gift vouchers in circulation at Ilkley Cinema. One that is a small card with the amount printed on it, with a hand-written expiry date on the reverse. The other is an email gift voucher with a code or a small receipt print out with a similar style of code on it, depending on whether it was purchased online or at the cinema itself.

If you have one of the small cards with a hand-written expiry date, and you would like to book tickets, then you will need to call us on 01943 660007, and we will reserve seats for you. Then if you bring along your gift vouchers on the day of the performance, you can pay for your tickets then. These cannot be redeemed online.

If you have one of our new gift vouchers with a code printed on it, these can now be used to buy tickets online or over the phone. With regards to online bookings, go through the booking process as normal and when you get to the payment page, there will be a section that reads “Redeem a Gift Voucher”, and you can type your code in there. The code will be in the style of V-123-ABC-XYZ.

 

If you book tickets over the phone, you will need to have the gift voucher to hand and quote the code to the member of staff when purchasing tickets over the phone.

What are the benefits of buying a Loyalty Card?

The Loyalty Card is currently available at £60 for the year and includes the following:

  • Discounted tickets
  • 2 free film tickets (excluding Live & Arts Event Cinema)
  • Regular emails with news, special offers and events
  • 2 free glasses of Prosecco/house wine/house beer/soft drinks
  • 10% off all food and drink.

To purchase a loyalty for someone else, simply fill in their details on the form and it will be sent out to their address.

Do you have disabled facilities in the Cinema?

Yes, we have a disabled toilet and seating area. There are also designated seats available for wheelchair users (A1 & A4)

Lift access is available for wheelchairs towards the back of the building, around the corner from our main entrance (maximum dimensions 820cmx1000cm and maximum weight 400kg)

Is it possible to change tickets once booked to a different showing the following week?

We can either swap these tickets for another showing or we can give you a refund for the extra seats, so long as it is longer than 24 hours before the performance. We regret that we cannot offer a refund or a swap within 24 hours of a screening.

Swaps and refunds can be completed over the phone on 01943 660007, or in person at the box office.

What pre-film content is shown prior the main feature?

There are no adverts at the Ilkley Cinema. Instead, we show a selection of content-driven short films, music videos, and film trailers.

I'm having difficulty booking tickets online. Is there an alternate booking method?

Yes, please call our box office on 01943 660007 or pop in to the cinema itself and one of our hosts will be happy to help you. For busier screenings, occasionally seats do become available last minute, due to cancellations.

What are the operating hours of the cinema and phone-lines?

The cinema opens half an hour before the first screening of the day and closes just after the end of the final screening. Phone bookings will be taken during these hours.

What are the different ticket types?

Adult - Age 19 and over

Child - Any child from the age of 2, up to and including the age of 12

Student - Any Student with a Valid Student ID or NUS card

Teen - Aged between 13-18

Concession - Age 65 and over

Family - 2 adults and 2 children 

All children aged 11 and under attending a 12A film must be accompanied by an adult. 

A valid form of ID (driving licence or passport) must be produced for all films upon request.

If you have prebooked a film, it is a legal requirement to prove you are of the correct age to attend that film. If you do not have a valid form of identification, you will not be allowed into the film.

Do you cater for gluten-free/nut-allergy?

We have several gluten-free and nut-free options on our menu. However, although we take every precaution to avoid cross contamination, all dishes are made and prepared in an environment where gluten and nuts are present so we cannot guarantee your food will not come into contact with allergens. Any member of staff will be happy to provide detailed allergen information for all food products we sell at Ilkley Cinema.

Do we have on site parking facilities?

Unfortunately, we don't have any onsite parking at the cinema. There is parking in the main car park in Ilkley (South Hawksworth Street Car Park: LS29 9DX). You could also park on the nearby streets and there is a small free car park opposite Booths supermarket.

Are your facilities equipped for hard-of-hearing?

We have a full audio-loop system fitted for customers who are hard-of-hearing, please ask any member of staff for a pair of headphones with adjustable volume on each ear.

Additionally, we offer a regular subtitled screening every second Wednesday of the month.

Do you have any baby friendly screenings?

Yes we do! We run a Baby and Me screening designed for parents to bring along their babies to the cinema. This includes having your very own sofa, lower lighting and a softer volume of the film to make things as easy and comfortable as possible for you.

Our Baby and Me screenings run in the morning of the first Tuesday of the month.

What are you smoking policies at the cinema?

Ilkley Cinema is a completely smoke free environment throughout. This includes smoking in the cinema itself and on the balcony. The use of electronic cigarettes or any other artificial cigarettes or smoking devices are also prohibited.

How do I book a single seat?

We have a wide variety of seats at Ilkley Cinema, including single seats, double and three seater sofas. But all types of seating can be purchased for a single occupant, for example, half a sofa can be booked for one person, so you are not restricted to buying a ticket for just the single armchairs in the auditorium.

What happens if I lose my Gift Voucher?

Unfortunately we are unable to replace any lost or stolen Gift Vouchers for the cinema. There is no way of tracing them, so it's really important that you keep them safe until you're ready to make a booking. Think of your Gift Voucher like cash.

What is a Baby and Me Showing?

Baby and me  is a monthly screening event that enables anyone with a child under 12 months to attend. We show a film with softened sound and dim lighting throughout for the comfort of the baby.  We ask that buggies and strollers are kept well clear of fire escape routes, please refer to a member of staff if you are unclear where to stow your pram. Please understand we are unable to allow entrance to customers without babies in attendance for these screenings.

Who can attend kids club showings

All adults must be accompanied by a child when attending a Kids Club performance. For the avoidance of doubt "Adult" includes those purchasing an Adult, Senior or Student ticket.

Latest news

Changing The Future

Posted on Wed 1st Nov, 2017 in: General News

Introducing a new booking system to improve your experience

Read More

Ilkley Cinema Loyalty