ILKLEY CINEMA TERMS & CONDITIONS
1.1. “You” means everyone who purchases a ticket and everyone who visits a cinema operated by Ilkley Cinema Ltd, whether or not they have purchased a ticket.
1.2. “Us” or “We” means Ilkley Cinema Ltd generally and each of the cinemas it operates and shall include any company in which Ilkley Cinema Ltd has an ownership interest.
2.1. These Terms of Admission, as may be from time to time amended, (these “Terms”) set out the general terms which apply to you.
2.2. Nothing in these Terms affects your statutory rights as a consumer.
3. AGE RESTRICTIONS
3.1. Entry to films and events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification.
3.1.1. Anyone can be admitted to films classified as U or PG.
3.1.2. Children under 12 can be admitted to films classified as 12A but only if accompanied by an adult (i.e. someone over the age of 18).
3.1.3. Nobody under the age of fifteen can be admitted to films classified as 15.
3.1.4. Nobody under the age of eighteen can be admitted to films classified as 18.
3.2. Children under age 10 must be accompanied by a parent or guardian for all films starting at or after 7pm.
3.3. Children under age 8 must be accompanied by a parent or guardian at all times.
3.4. Child tickets are valid for children between the ages 2 and 12 inclusive.
3.6. We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15, 18 film or purchasing an alcoholic drink. If you are unable to prove your age you will be not be able to watch the film or buy an alcoholic drink. We reserve the right to ask for such proof at any time you are on our premises.
3.7. If you buy a ticket before we know its classification and you are not old enough to be admitted to the screening we will issue you with a full refund.
4. SPECIAL EVENTS
4.1. Baby&Me is a regular screening at our cinema which is exclusively for parents or carers with children under 12 months age. For babies up to 12 months old* – babies are free of charge. Where the certificate is U, PG or 12A, older children may also attend although a baby (0-12 months) is still required.
4.1.1. Adults without a baby will not be allowed to purchase a ticket to a ‘Baby&Me’ screening.
4.2. Kids’ Club is a regular screening at the cinema on a Saturday morning for children of all ages.
4.2.1. All accompanying parents must remain in the cinema for the duration of Kids' Club and are solely responsible for their children at all times. It is the law that no child under 8 may be left alone in a cinema.
4.2.2. All adults will be charged at the standard ‘Kids’ Club’ rate.
4.2.3. A maximum of 3 children per adult can attend the show.
4.2.4. No adult unaccompanied by a child will be admitted.
5.1. Only food and drink purchased at the cinema may be consumed within the cinema.
5.2. No alcoholic drinks may be brought into the cinema building.
5.3. You must observe the licensing regulations at the cinema concerning the sale and consumption of alcoholic drinks. In particular, when advised, you must not take untoughened glass into the auditorium.
5.4. You must not smoke inside any of our premises.
6.1. Mobile phones must be switched off or in a silent mode before you enter the auditorium. You must not take or make calls inside the auditorium.
6.2. To avoid disturbing customers who arrive on time, customers arriving after the film has started will not be admitted to the performance. Refunds will not be issued by us in these circumstances.
6.3. It is a serious criminal offence to copy or attempt to copy any film or other copyright material exhibited in any part of the cinema, punishable on conviction with an unlimited fine and imprisonment of up to a maximum of ten years. You are not permitted to bring cameras and/or recording equipment of any kind into the cinema.
6.4. Our published schedule may be subject to change at the discrection of the cinema.
6.5. We endeavour to show films in accordance with the programme that we advertise. However, there may be circumstances in which we are unable to comply with the advertised programme and in such cases our liability to you is limited to a full refund of the tickets purchased and the Card Booking Fee charged. We are unable to take responsibility for programme information advertised by third parties.
6.6. You must adhere with any health and safety procedures or instructions that are in place and notified to you by our staff or by notices.
6.6.1. We operate a no refund policy. In circumstances where there has been a fault on Ilkley Cinema’s part that affects customer’s booking a refund or complimentary ticket may be applicable. When a refund is awarded, tickets can only be refunded by us up to 90 minutes before a performance starts so that the ticket can be resold. Refunds will only be given on production of an untorn ticket or if a pre-booked ticket has not been collected. The Card Booking Fee will only be refunded by Ilkley Cinema Ltd where it is determined that an error has been made in your ticket booking or card processing that is the fault of Ilkley Cinema Ltd. A refund of the Card Booking Fee will not be made in any other circumstances.
6.6.2 The exception to 6.6.1 above is that tickets for premium priced events can only be refunded up to midday on the day of the performance. Thereafter, tickets will only be refunded if there are customers on a waiting list who are willing to buy your tickets.
6.7. We reserve the right to ask for proof of status for concessionary tickets at any time that you are on our premises.
6.8. You acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer for advance sales of tickets.
6.9. You must not purchase tickets except for personal use and you represent and warrant that tickets are not purchased as part of any form of a for-profit business or commercial activity unless we have expressly authorised otherwise in writing.
6.10. We accept no responsibility for any personal property that is brought to a cinema.
6.11. You must comply with the conditions on our Licences as notified to you by our staff or by notices.
7. REFUSAL OF ADMISSION
7.1. We reserve the right to refuse admission or require you to leave the premises without a refund if you:
7.1.1. behave in an anti-social or threatening manner; or
7.1.2. put the safety of our customers, our employees or our property at risk; or
7.1.3. bring a camera or recording equipment of any kind into the cinema; or
7.1.4. otherwise breach these Terms.
8.1. The Terms in this section (“Website Terms”) set out the legally binding terms which apply to everyone who accesses or uses the Website. By accessing or using the Website you agree to be bound by these Website Terms. If you do not wish to be bound by these Website Terms you must leave the Website immediately, or not enter it at all.
8.2. The Website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. In addition, we reserve the right to modify or discontinue, temporarily or permanently, all or any part of the Website without notice and without liability.
8.3. The Website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on the Website are owned by or licensed to us and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our consent. Modification of the materials or use of the materials for any other purposes is a violation of the copyrights and other proprietary rights.
8.4. The Website may contain links to other websites which are not controlled by us. The fact that we may provide a link to any such website does not mean that we endorse that website. Such links are only provided for your convenience and you access them at your own risk.
9. ONLINE TICKET PURCHASE
9.1. Tickets for films and events at our cinemas are sold by us at the prices displayed for the relevant performance and the amount payable for them will be debited immediately from your credit or debit card. By requesting tickets through the Website you are placing a booking request for them on these Terms which is only accepted and binding on us once we have debited your card.
9.2. A confirmation booking reference will be displayed on your screen and emailed or text to you.
9.3. A Card Booking Fee will be charged per ticket and will be payable separately by you to Ilkley Cinema Ltd. This Card Booking Fee is in consideration of Ilkley Cinema Ltd processing credit and debit card payments and transferring your payment for tickets to us. By confirming your booking you are agreeing to pay this Card Booking Fee to Ilkley Cinema Ltd in addition to the price you pay to us for your cinema ticket.
9.4. The email confirmation of your booking will set out the details of the cinema tickets purchased and the total amounts paid for your tickets and Card Booking Fee. Once this confirmation has been sent, the ticket price may be refunded but only in accordance with Clause 6. Once a booking is confirmed the Card Booking Fee is non-refundable.
9.5. In the case of tickets being offered for sale at the wrong price on-line (i.e. at a higher or lower price than is applicable at the box office) we reserve the right to insist that the tickets are refunded and the correct prices charged. In these circumstances, the Card Booking Fee will only be levied once by Ilkley Cinema Ltd.
9.6. If you have opted not to receive a text ticket, you can collect your tickets from any point of sale in the cinema any time from when the booking is made until the start of the performance. You will need to bring either the card you paid with or a note of the booking reference to collect your tickets.
9.7. Concessionary and children’s tickets are offered for sale on the Website. In accordance with our General Terms you must bring proof of status or age with you to the cinema to collect the tickets and to gain admission to the performance.
9.8. Bookings made on the Website are encrypted for security. However, you acknowledge that the Internet is not entirely secure and whilst we and Ilkley Cinema Ltd will take reasonable steps to safeguard the security of any card information you impart, we shall not be liable for any damage you may suffer as a result of the loss of confidentiality of any such information.
9.9. You acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.
9.10.Loyalty Scheme Participants must enter their details at the time of purchasing to claim any discount. It is not possible to amend the booking once it has been completed.
9.11.Transactions will appear on your card/bank statement as a payment to Ilkley Cinema Ltd.
10. CUSTOMER SERVICE
10.1. Should you wish to contact us, please write to Ilkley Cinema, 46A Leeds Road, Ilkley, West Yorkshire, LS29 8DP.
11.1.This agreement shall be governed by, construed and enforced in accordance with the laws of England. Any action you or we bring to enforce this agreement shall only be brought in the courts of England and you expressly consent to the jurisdiction of said courts. If any provision of this agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
12. GIFT VOUCHERS
12.1 Gift Vouchers can only be purchased and redeemed at the box office.
We can either swap these tickets for another showing or we can give you a refund for the extra seats provided this is done within 24 hours before any performance so that we can re-sell the seats.
Swapping bookings can be done with us over the phone on 01943 660007 or at the box office but unfortunately refunds are only available in person by the method or payment and card originally used.